Introducing the revamped report builder

We’ve revamped the report builder in analytics and added several new features and enhancements to go with it. With this release, we’re looking to make the overall analytics experience simpler for everyone and give advanced users better ways to create powerful reports. Here’s a roundup of the most important things you need to know.

Flexible layouts for reports:

  • Resize widgets and position them in any way
  • Organize your report into pages (up to 10 per report)
  • Customize the aspect ratio of your reports
  • Responsive layouts that support more display sizes
  • Consistent design across editor, presentations, and exports

Simplified configurations:

  • One simplified way (instead of three) for creating widgets
  • Add and compare up to 10 metrics per widgets
  • Ability to rename, reorder and clone metrics
  • Filters for every metric (in addition to widget, report filters)
  • Group by time periods across date filters

UX improvements and enhancements:

  • Improved, more responsive charts to go with different widget sizes
  • Simpler, cleaner number charts and support for trends
  • Apply, save and discard UX improvements
  • Easier ways to apply global date filters and date range dimensions
  • Caching and performance improvements

These changes are now live for all of the products that are on the analytics platform - Freshdesk, Freshservice, Freshsales, Freshcaller, Freshmarketer, Freshteam, and Freshrelease. Please note that the analytics feature is still being rolled out in some products, and may not be available to all customers yet.