This year has been a year...with lots of events (understatement, we know) and milestones, but if we were to look on the optimistic side, the milestone closest to our hearts is 10 years of Freshworks. But even as Freshworks celebrates 10 years of being the Freshworks Analytics team is celebrating an incredible milestone too: 100,000 custom reports and 500,000 custom widgets have been created by our users. 🎉
Over 2 years, we have worked hard to get data flowing into analytics from 10 different products and 60 different modules, covering (almost) every customer touchpoint. Our engineers put all their efforts into building a consolidated data model and designing an architecture that will allow cross-schema querying and numerous other requirements at scale. The fruit of this is that Freshworks Analytics now powers 11 out of 13 products.
Even as we turn our eyes to bigger milestones, we want to take this moment to thank you. You, the users of this labor of love, are our biggest inspiration. Thank you for using analytics and sending us your feedback directly (or indirectly). We really appreciate it. Onwards and upwards!