Turn your report into a presentation by styling widgets and adding text.

When adding text, you can choose font, size, color, formatting, background, border and everything that you usually want available when you're working with text. You can also create templates of text and save them for use. When creating text, all you have to do to create a template is check the 'Show in Existing gallery' option in the 'Styling' screen. The text template will be available in the 'Existing' section after that, for everyone to use.

You can also start creating a report from scratch, using an empty widget! Previously, you had to start with a widget from the Analytics library and customise it to your requirements but now, you can just start fresh with an empty widget. You can also add text to your reports, for effects and explanation.

There are 3 levels of drilldown now - you can keep drilling down into chart blocks for specific insights till you hit the center of the earth. You can also navigate to the previous state using breadcrumbs.

Ever accidentally made a change or clicked on something on someone else’s report while you were just taking a look? Introducing view/edit mode to make sure that all moves and edits you make are purely intentional and not accidental.

Some time metrics were being problematic so we just booted up the ol’ time machine and squashed some bugs like how selecting time spent metric and hitting apply resulted in an exception or choosing previous time period threw null pointer exceptions. It was about time anyway.

New chart types in the house! Matrix tables are available as a chart type when you're operating on a single metric with two group bys. Just to refresh your memory, matrix tables are useful when you want to view the sum of a column or a row as a separate column/row.

It can get quite confusing when you can expect to use which chart so we made you a handy table:

Find the solution article here. 

We’ve revamped the report builder in analytics and added several new features and enhancements to go with it. With this release, we’re looking to make the overall analytics experience simpler for everyone and give advanced users better ways to create powerful reports. Here’s a roundup of the most important things you need to know.

Flexible layouts for reports:

• Resize widgets and position them in any way
• Organize your report into pages (up to 10 per report)
• Customize the aspect ratio of your reports
• Responsive layouts that support more display sizes
• Consistent design across editor, presentations, and exports

Simplified configurations:

• One simplified way (instead of three) for creating widgets
• Add and compare up to 10 metrics per widgets
• Ability to rename, reorder and clone metrics
• Filters for every metric (in addition to widget, report filters)
• Group by time periods across date filters

UX improvements and enhancements:

• Improved, more responsive charts to go with different widget sizes
• Simpler, cleaner number charts and support for trends
• Apply, save and discard UX improvements
• Easier ways to apply global date filters and date range dimensions
• Caching and performance improvements

These changes are now live for all of the products that are on the analytics platform - Freshdesk, Freshservice, Freshsales, Freshcaller, Freshmarketer, Freshteam, and Freshrelease. Please note that the analytics feature is still being rolled out in some products, and may not be available to all customers yet.